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An operations and business intelligence professional with a strong foundation in administration, bridging the gap between complex data and real business decisions With expertise spanning SQL, Power BI, Tableau, and environmental remote sensing — backed by Google and NASA certifications — I bring a rare combination of technical analytical skills and hands-on operational experience across retail, environmental, and business sectors. Whether uncovering hidden revenue opportunities, identifying operational inefficiencies, or translating environmental datasets into actionable insights, I turn raw data into strategies that drive measurable outcomes.
An operations and business intelligence professional with a strong foundation in administration, bridging the gap between complex data and real business decisions With expertise spanning SQL, Power BI, Tableau, and environmental remote sensing — backed by Google and NASA certifications — I bring a rare combination of technical analytical skills and hands-on operational experience across retail, environmental, and business sectors. Whether uncovering hidden revenue opportunities, identifying operational inefficiencies, or translating environmental datasets into actionable insights, I turn raw data into strategies that drive measurable outcomes.
TECHNICAL SKILLS
TECHNICAL SKILLS
Data Analysis & Querying:
SQL & Google BigQuery | Python (fundamentals) | Excel & Power Query
Visualisation & Reporting:
Tableau | Power BI | Data Storytelling
Methodology:
Data Validation & Quality Governance | Exploratory Data Analysis | Trend Analysis | Process Automation
CERTIFICATIONS
CERTIFICATIONS
Google Data Analytics Professional Certificate — Google/Coursera | 2026
NASA ARSET — Fundamentals of Remote Sensing — NASA | August 2026
EDUCATION
EDUCATION
Business Management Level 7 (HR Specialisation) — Aspire2 Education NZ | 2016
MBA — Human Resource Management — The Millennium University | 2011
PROFESSIONAL EXPERIENCE
PROFESSIONAL EXPERIENCE
Co-Founder, Data, Operations & Admin Lead
Soil and Environmental Research Limited (SERL) | Apr 2026 – Present
End-to-end management of business operations, administrative workflows, compliance tracking, and project scheduling for an environmental research consultancy.
Advanced Excel and spreadsheet modelling to perform ad-hoc data analysis, manage operational logs, and build structured reporting templates.
Data extraction, transformation, and query optimization using SQL to clean and structure complex New Zealand environmental, soil, and catchment datasets.
Spatial data analysis, land-use mapping, and geographic data integration leveraging GIS tools to visualize regional environmental trends.
Interactive dashboard development in Power BI to turn raw spatial and tabular data into actionable business intelligence stories for non-technical stakeholders.
High-level collaboration with senior environmental scientists to translate research findings into structured reporting, data models, and strategic recommendations.
Implementation of strict data governance, quality assurance, and metadata documentation protocols to guarantee reporting accuracy across all deliverables.
Checkout Supervisor
Woolworths Supermarket, Christchurch | Mar 2022 – Dec 2024
Supervised, coached, and mentored a frontline customer service team of 10+ staff members to maintain high operational standards and customer satisfaction.
Managed daily roster scheduling, real-time floor coverage, and break allocations to optimize staff efficiency during peak retail hours.
Analysed daily checkout sales performance, register throughput, and transaction metrics using internal reporting systems to identify service bottlenecks.
Performed daily cash handling audits, till reconciliations, and register variance tracking in compliance with store financial loss prevention policies.
Resolved complex customer escalations and handled staff performance queries with high discretion, empathy, and professional problem-solving.
Enforced strict adherence to health, safety, food hygiene, and store compliance standards across the checkout environment.
Office Manager
Fair Auto Dismantler Ltd, Christchurch | Jun 2018 – Jan 2022
Contributing to the planning and review of office services, and setting priorities and office service standards
Allocating human resources, space and equipment
Assigning work to and monitoring work performance of staff
Managing records and accounts of the office
Liaising with Professionals to coordinate office business and to facilitate resolution of problems
Ensuring office equipment and supplies are maintained
Ensuring compliance with occupational health and safety regulations
Ensuring work complies with relevant government legislation, policies and procedures
Managing inventory databases, customer records, and operational data logging using Excel to maintain record accuracy and support daily reporting
Coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision
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